[{"data":1,"prerenderedAt":382},["ShallowReactive",2],{"docs-navigation-global":3,"doc-/docs/fix-payment-true":248},[4,9,14,18,22,27,32,35,40,45,50,54,58,62,65,68,71,74,78,81,85,89,92,95,98,101,104,108,112,116,120,124,127,130,133,136,139,142,145,148,152,155,158,161,164,167,171,175,178,181,184,187,190,193,197,200,203,206,209,212,215,218,221,224,227,230,233,236,239,242,245],{"path":5,"title":6,"category":7,"order":8},"/docs/about-why-julebu","为什么做句乐部","about",1,{"path":10,"title":11,"category":12,"order":13},"/docs/after-practice","练完之后","learn",40,{"path":15,"title":16,"category":12,"order":17},"/docs/ai-assistant","AI 助手",100,{"path":19,"title":20,"category":7,"order":21},"/docs/ai-first-team","一个 AI first 的小团队",3,{"path":23,"title":24,"category":25,"order":26},"/docs/browser-extension","浏览器插件与网页划词","editor",70,{"path":28,"title":29,"category":30,"order":31},"/docs/buy-and-renew","购买与续费","membership",30,{"path":33,"title":34,"category":30,"order":13},"/docs/cancel-renewal","取消自动续费",{"path":36,"title":37,"category":38,"order":39},"/docs/check-in","每日打卡","review",50,{"path":41,"title":42,"category":43,"order":44},"/docs/community","动态与个人主页","community",10,{"path":46,"title":47,"category":48,"order":49},"/docs/contact","联系客服","troubleshoot",60,{"path":51,"title":52,"category":25,"order":53},"/docs/create-course","创建课程包",20,{"path":55,"title":56,"category":57,"order":13},"/docs/daily-practice","每天练多少","guide",{"path":59,"title":60,"category":61,"order":13},"/docs/delete-account","注销账号","account",{"path":63,"title":64,"category":48,"order":39},"/docs/devices-network","设备与网络要求",{"path":66,"title":67,"category":30,"order":49},"/docs/diamonds","钻石",{"path":69,"title":70,"category":25,"order":39},"/docs/edit-media-course","把视频、播客与歌做成课",{"path":72,"title":73,"category":25,"order":31},"/docs/edit-text-course","把文章和词表做成课",{"path":75,"title":76,"category":7,"order":77},"/docs/every-day-better","每天进步一点点",4,{"path":79,"title":80,"category":57,"order":49},"/docs/exam-prep","准备考试怎么练",{"path":82,"title":83,"category":84,"order":31},"/docs/faq","常见问题","start",{"path":86,"title":87,"category":88,"order":53},"/docs/find-course","商城找课与试学","courses",{"path":90,"title":91,"category":48,"order":44},"/docs/fix-audio","没有声音或录不了音",{"path":93,"title":94,"category":48,"order":53},"/docs/fix-loading","页面打不开或加载失败",{"path":96,"title":97,"category":48,"order":31},"/docs/fix-login","登录异常",{"path":99,"title":100,"category":48,"order":13},"/docs/fix-payment","付款失败或没到账",{"path":102,"title":103,"category":38,"order":49},"/docs/growth-analytics","成长分析",{"path":105,"title":106,"category":12,"order":107},"/docs/handwriting","手写答题（平板）",110,{"path":109,"title":110,"category":25,"order":111},"/docs/import-online-video","导入 YouTube 视频",45,{"path":113,"title":114,"category":115,"order":115},"/docs","句乐部帮助中心",null,{"path":117,"title":118,"category":61,"order":119},"/docs/install-app","安装到桌面",35,{"path":121,"title":122,"category":57,"order":123},"/docs/learn-from-shows","看美剧学英语",80,{"path":125,"title":126,"category":12,"order":53},"/docs/learning-modes","学习模式",{"path":128,"title":129,"category":12,"order":44},"/docs/learning-path","学习路线与大纲",{"path":131,"title":132,"category":88,"order":44},"/docs/level-test","词汇量测试",{"path":134,"title":135,"category":38,"order":31},"/docs/mastered","掌握列表",{"path":137,"title":138,"category":12,"order":119},"/docs/mobile-practice","手机上练习",{"path":140,"title":141,"category":88,"order":31},"/docs/my-course-packs","我的课程包",{"path":143,"title":144,"category":38,"order":13},"/docs/notes","笔记",{"path":146,"title":147,"category":25,"order":13},"/docs/ocr-course","拍课本和试卷做成课",{"path":149,"title":150,"category":7,"order":151},"/docs/our-principles","我们的边界与态度",2,{"path":153,"title":154,"category":25,"order":49},"/docs/picture-course","拍生活照看图学词",{"path":156,"title":157,"category":43,"order":31},"/docs/pk-leaderboard","PK 对战与排行榜",{"path":159,"title":160,"category":30,"order":44},"/docs/plans","会员方案",{"path":162,"title":163,"category":57,"order":31},"/docs/practice-a-lesson","一课怎么练",{"path":165,"title":166,"category":12,"order":31},"/docs/practice-page","练习页",{"path":168,"title":169,"category":170,"order":44},"/docs/promotion-rewards","推广赚佣金","promotion",{"path":172,"title":173,"category":25,"order":174},"/docs/publish-course-pack","发布课程包之后",25,{"path":176,"title":177,"category":84,"order":53},"/docs/quick-start","快速上手",{"path":179,"title":180,"category":30,"order":123},"/docs/refund-invoice","退款与发票",{"path":182,"title":183,"category":88,"order":49},"/docs/report-content-error","内容报错",{"path":185,"title":186,"category":88,"order":39},"/docs/request-course","求课",{"path":188,"title":189,"category":38,"order":44},"/docs/review","复习本",{"path":191,"title":192,"category":12,"order":39},"/docs/scoring","评分、连击与评级",{"path":194,"title":195,"category":12,"order":196},"/docs/sentence-structure","句子结构高亮",90,{"path":198,"title":199,"category":61,"order":31},"/docs/settings","设置",{"path":201,"title":202,"category":88,"order":13},"/docs/share-course-pack","分享与接收课程包",{"path":204,"title":205,"category":12,"order":123},"/docs/shortcuts","快捷键",{"path":207,"title":208,"category":61,"order":44},"/docs/sign-in","登录与多设备",{"path":210,"title":211,"category":12,"order":49},"/docs/speaking","口语评测与发音",{"path":213,"title":214,"category":43,"order":53},"/docs/study-groups","学习小组",{"path":216,"title":217,"category":43,"order":13},"/docs/tasks-coins","任务、金币与商店",{"path":219,"title":220,"category":57,"order":26},"/docs/textbook-sync","孩子跟着课本练",{"path":222,"title":223,"category":30,"order":53},"/docs/trial-membership","体验会员",{"path":225,"title":226,"category":25,"order":123},"/docs/video-format","音视频格式与排障",{"path":228,"title":229,"category":38,"order":53},"/docs/vocabulary-book","生词本",{"path":231,"title":232,"category":12,"order":26},"/docs/watch-and-read","观看与阅读",{"path":234,"title":235,"category":25,"order":44},"/docs/what-is-editor","编辑端是什么",{"path":237,"title":238,"category":84,"order":44},"/docs/what-is-julebu","句乐部是什么",{"path":240,"title":241,"category":57,"order":53},"/docs/why-repeat","为什么要重复",{"path":243,"title":244,"category":57,"order":44},"/docs/why-sentences","为什么练句子",{"path":246,"title":247,"category":57,"order":39},"/docs/zero-basics","零基础怎么开始",{"id":249,"title":100,"body":250,"category":48,"date":115,"description":361,"extension":362,"meta":363,"navigation":369,"order":13,"path":370,"portraitLeadImage":371,"questions":372,"seo":377,"seoTitle":115,"stem":378,"type":379,"verified":380,"__hash__":381},"docsGlobal/docs-global/fix-payment.md",{"type":251,"value":252,"toc":352},"minimark",[253,256,265,269,272,282,285,290,298,301,304,320,330,333],[254,255,100],"h1",{"id":100},[257,258,259,260,264],"p",{},"银行卡已经扣了款，回到网页却还显示非会员；或者在 Stripe 页面付款时提示卡片被拒。海外站（",[261,262,263],"code",{},"julebu.ai","）统一通过 Stripe 处理支付。钱已经扣出去时不要再付第二遍，按下面的自检步骤刷新同步基本都能解决；还没付成功时，直接对照具体现象处理。",[266,267,268],"h2",{"id":268},"扣款未到账先自检",[257,270,271],{},"这通常是 Stripe 回调同步慢了几秒。按顺序试下面几步：",[273,274,275,279],"ol",{},[276,277,278],"li",{},"回到句乐部刷新整个网页，稍等十来秒再看会员状态。",[276,280,281],{},"刷新后等了 5 分钟依然没到账，检查自己是不是登错了另一个句乐部账号，核对当前登录的 Google 邮箱是不是刚才下单的那个账号。",[266,283,284],{"id":284},"按具体现象排查",[286,287,289],"h3",{"id":288},"在-stripe-页面提示卡片被拒card-declined怎么办","在 Stripe 页面提示卡片被拒（Card declined）怎么办？",[273,291,292,295],{},[276,293,294],{},"检查卡号、有效期、CVV 安全码和账单邮编是否填写无误。",[276,296,297],{},"部分发卡行对线上跨境或订阅扣款开启了风控拦截，留意手机银行 App 是否有 3D Secure 身份验证弹窗，或换一张信用卡、改用 Stripe 页面列出的其他支付方式重试。",[266,299,300],{"id":300},"找人工客服核查",[257,302,303],{},"确认没登错账号，等满 5 分钟会员依然没到账时，带上扣款记录找人工客服：",[273,305,306,309],{},[276,307,308],{},"保留 Stripe 收据邮件或银行扣款截图。",[276,310,311,312,315,316,319],{},"用你的登录邮箱将凭证发信至 ",[261,313,314],{},"support@julebu.ai","（详见",[317,318,47],"a",{"href":46},"），客服核对后会为你补齐会员权益。",[321,322,324],"docs-callout",{"type":323},"info",[257,325,326,327,329],{},"未成年人误购、重复扣款退回或收据说明，见",[317,328,180],{"href":179},"。",[266,331,332],{"id":332},"相关文章",[334,335,336,340,344,348],"ul",{},[276,337,338],{},[317,339,29],{"href":28},[276,341,342],{},[317,343,34],{"href":33},[276,345,346],{},[317,347,180],{"href":179},[276,349,350],{},[317,351,47],{"href":46},{"title":353,"searchDepth":151,"depth":151,"links":354},"",[355,356,359,360],{"id":268,"depth":151,"text":268},{"id":284,"depth":151,"text":284,"children":357},[358],{"id":288,"depth":21,"text":289},{"id":300,"depth":151,"text":300},{"id":332,"depth":151,"text":332},"扣款后没显示会员，刷新网页并核对登录邮箱，不要重复付款；银行卡被拒时核对卡信息、跨境权限或完成 3DS 验证。","md",{"regions":364,"sources":366},[365],"global",[367,368],"apps/client/pages/payment/global-checkout.vue","apps/server/src/routers/subscriptions/stripe-subscription.service.ts",true,"/docs-global/fix-payment",false,[373,374,375,376],"Stripe 支付失败银行卡被拒怎么办","付完款会员没到账怎么办","提示重复扣费怎么办","扣了款不知道有没有成功，要再付一次吗",{"title":100,"description":361},"docs-global/fix-payment","troubleshooting","2026-11-10","GYsrq3CKGB1HHP1q2SeIDm_9YoISvecOCcovABcLFdQ",1794676434717]